FAQ & troubleshooting
Receipts
Section titled “Receipts”Which receipts can I scan?
Section titled “Which receipts can I scan?”Receipts from Slovak cash registers with an eKasa QR code. Receipts from other countries, and paper receipts without the code, can’t be scanned. Add those by hand.
I scanned a receipt but it says “Receipt not found yet”
Section titled “I scanned a receipt but it says “Receipt not found yet””The shop’s cash register hasn’t sent it to the Financial Administration yet. Wait a while and try again. More fixes: When scanning doesn’t work.
Can I import bank statements?
Section titled “Can I import bank statements?”Not yet. Add bank payments by hand. Use Duplicate for ones that repeat.
Categories
Section titled “Categories”An item went into the wrong category
Section titled “An item went into the wrong category”Open the transaction, tap the item, pick the right category and choose Always. Cashfinity creates a rule, so it gets it right next time (details).
Why are some items “Uncategorized”?
Section titled “Why are some items “Uncategorized”?”No rule matched them and the AI wasn’t sure. Sort them in the review queue.
I switched the language but my categories are still in English (or Slovak)
Section titled “I switched the language but my categories are still in English (or Slovak)”That’s expected. Category and label names are your own data and don’t change with the app language. Rename them if you like.
Transactions
Section titled “Transactions”I can’t edit a scanned transaction
Section titled “I can’t edit a scanned transaction”Amounts and items from a receipt come from the official eKasa record, so they can’t be changed. You can change each item’s category and labels.
I deleted a transaction by mistake
Section titled “I deleted a transaction by mistake”Deleting can’t be undone. If it came from a receipt, scan the receipt again to restore it. Otherwise, add it again by hand.
Why doesn’t my spending include bottle deposits?
Section titled “Why doesn’t my spending include bottle deposits?”You get deposits back when you return the bottles, so they aren’t counted as spending (details).
Account and sharing
Section titled “Account and sharing”How do I share my spending with my partner?
Section titled “How do I share my spending with my partner?”Invite them to your workspace. They will see everything in it.
I forgot my password
Section titled “I forgot my password”On the Sign in screen, tap Forgot password? (details).
How do I delete my account?
Section titled “How do I delete my account?”See Privacy & security.
Does Cashfinity work offline?
Section titled “Does Cashfinity work offline?”You need a connection to sign in, scan receipts, save changes and use the chat assistant. Earlier chat messages stay readable offline.
I see “New version available”
Section titled “I see “New version available””Tap Update to load the latest version. It only takes a moment (details).
Something isn’t working
Section titled “Something isn’t working”Shake your phone on the screen where it happens, or go to Settings → Send feedback. Include device info so we can reproduce it.